Frequently Asked Questions
Everything you need to know about shopping with ROOTED.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but usually arrive within 7-14 business days.
How do I initiate a return or exchange?
You can return or exchange any unworn, unwashed items with original tags within 30 days of purchase. Simply visit our online portal to generate a prepaid return shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Where are ROOTED garments manufactured?
We prioritize ethical production. Our collections are manufactured in certified facilities that ensure fair wages and safe working conditions for all artisans.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my ROOTED apparel?
To maintain the quality of your garments, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner label of each piece.